FAQ
Product
We offer a wide range of camping gear including tents, sleeping bags, backpacks, camp stoves, outdoor clothing, and more. Explore our website to see our full selection.
Yes, you can return unused products in their original packaging within 15 days of delivery. To qualify for a full refund, the item must be free from any signs of use. For more details on our return process, please visit our Returns & Refunds Policy page.
Ordering and Payments
You can place an order directly on our website. Simply add items to your cart, proceed to checkout, and follow the prompts to complete your purchase.
We accept major credit cards (Visa, MasterCard, American Express), PayPal, and other secure payment methods available during checkout.
Yes, we take security seriously. Our website uses encryption technology to ensure your personal information and payment details are protected.
Shipping
Once your order is shipped, you will receive a tracking number via email. This number can be used to track the delivery status directly on the carrier's website.
Yes, we ship all over the world. Shipping costs will apply, and will be added at checkout. We run discounts and promotions all year, so stay tuned for exclusive deals.
Other
You can contact us through our contact page! We will be happy to assist you.
You can reach us through the contact form on our website or by emailing hello@theshelterspeak.com. Our team will be happy to assist you with any inquiries or issues related to our products and services.
Any question?
If we still haven't answered your question, you can contact us below and we will get back to you as soon as possible.